As part of the services provided to customers under their SLA (service level agreement) Fisk Brett is pleased to offer an occasional 'health check' of their organisation's processes. A free of charge initial review by their Account Manager will help to identify where improvements might be made, and Progress users can then choose to book a full Business Process Analysis.
Following the initial one-hour session, the full analysis would cover
- Analysis of key areas of your business (for example the flow of money through the organisation from envelope opening to thanking)
- Making detailed recommendations for streamlining approaches
- Identification of potential savings (monetary and time).
It is almost certain that this alone would make the consultancy pay for itself!
In addition to talking with the database administrator, the Fisk Brett consultant would hope to spend time with managers and department heads to obtain an insight into what reporting and key business performance indicators are required; how information flows through the organisation and how knowledge is shared; and the organisation's future (and strategic) use of ProgressCRM. In many cases, this will lead to suggestions for significant ways to improve the way people work, leading to significant cost savings, improved efficiency, and increased income.
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