As part of the services provided to customers under their SLA (service level agreement) Fisk Brett is pleased to offer an occasional 'health check' of their organisation's processes. A free of charge initial review by their Account Manager will help to identify where improvements might be made, and Progress users can then choose to book a full Business Process Analysis. 

Following the initial one-hour session, the full analysis would cover

• Analysis of key areas of your business (for example the flow of money through the organisation from envelope opening to thanking)
• Making detailed recommendations for streamlining approaches
• Identification of potential savings (monetary and time).

It is almost certain that this alone would make the consultancy pay for itself!

In addition to talking with the database administrator, the Fisk Brett consultant would hope to spend time with managers and department heads to obtain an insight into what reporting and key business performance indicators are required; how information flows through the organisation and how knowledge is shared; and the organisation's future (and strategic) use of ProgressCRM. In many cases, this will lead to suggestions for significant ways to improve the way people work, leading to significant cost savings, improved efficiency, and increased income.

The 'Customer Communication Issue Logging System' - Clogs for short- is a well controlled procedure to provide fast and efficient response, and to ensure that the issue can be 'tracked back' in the future.

But its not only for support issues. Any communication between customers and Fisk Brett staff can be logged and tracked to a satisfactory outcome via Clogs. To access the online system, you will need to have a password. Please contact us for details.

To download a Clogs user guide, click the bottom right of this window.

What is Escrow?

So you back up your data regularly and ensure that you keep your database up to date with the latest bug fix releases but are you doing everything you can to ensure the long-term support of your database? 

An escrow agreement is additional security that you might want to consider taking out.

To enable the company to maintain the highest Customer Satisfaction, it invites its new  customers to evaluate its performance in both its Products and Services and its people.

This survey invites opinions on how we performed for our customers.

The download can be completed by hand and posted or faxed back to Fisk Brett. Click on the word 'download' below right.

If you prefer to complete the survey on-line, click here

Fisk Brett has a well proven methodology to implement a new project. This survey is for completion by the customer at the hand-over stage. The form can be downloaded and completed by hand, and passed back to Fisk Brett.

Alternatively, the form can also be completed online here

With over 16 years in the not-for-profit sector supplying our popular ProgressCRM database Fisk Brett understands the pressures that you face and offers flexible outsourced solutions for the busy charity.

You can pick and mix from any of our outsourcing services so whether you want a total outsourced solution or just help during a busy period we have the answer.