What do you use Progress for? Just as your donor database? Or maybe only to help you run your membership schemes? Have you thought about expanding your use of Progress to encompass other departments? Many other customers have and find using one database for all their organisational needs extremely rewarding.

The old cliché has it that ‘cash is king' - without a steady cash flow any organisation's viability is questionable. In this article, Robin Fisk discusses how to use your supporter database to identify the best fundraising methods for your charity to help you secure its future.

Business processes can make or break our organisations. This article by Robin Fisk looks at the effect of processes on our bottom-line, examines the different approaches to changing them, the impact that IT can have on them, the characteristics of successful and unsuccessful business process redesigns and their suitability to charities.

Robin Fisk discusses how charities can use their database software to manage relationships with supporters, illustrates the benefits you should expect and provides some best practice tips for getting the most out of your database.

What do we mean by 'widening out the use' of your Customer Relationship Management database and how do you go about it? Put simply, we mean thinking about other uses for ProgressCRM and other data that you might want to capture.