Running an effective help or advice line service can be a daunting prospect -
- keeping call and caller records in order,
- maintaining confidentiality and Data Protection standards, and
- finding the time to compile valuable statistics.
Helplinepro from Fisk Brett brings a solution to these problems.
An efficient call handling and tracking system, Helplinepro allows you to concentrate on dealing with calls and enquiries, whilst providing an easy to use, non-intrusive method of data capture. Information about callers (if applicable), call topics and resulting actions can be logged with ease. What's more, if you wish to ‘signpost' the caller to other advice-giving agencies, Helplinepro will locate those nearest to the caller and allow you to provide a high level of customer service.
Helplinepro will retain caller contact details - with their permission, of course - in order to build your organisation's contact database for future fundraising, membership or marketing initiatives. Caller confidentiality is respected at all times. Helplinepro includes tools to purge personal data whilst retaining valuable statistical information.
Helplinepro in General
- Helplinepro is fully featured call logging and analysis software for helplines, advice lines and call centres
- Multi-scheme design allows you to design call handling screens for different schemes / lines / accounts
- Works with database of advice agencies for ‘signposting' (referrals)
- Optional link to the ProgressCRM database to enable caller information to be retained for future contact
- Robust design capable of high-volume, high-capacity operation, or occasional use
- Designed in the UK with built-in support for UK-oriented features, and with UK-based customer support
download the pdf leaflet and also see the case study section
