Fisk Brett's Database Related Consultancy service is aimed at organisations that have an investment in ProgressCRM and its modules, and Helplinepro.
We have a team of highly skilled consultants
They can be engaged either on a day rate or planned project basis to conduct a broad range of work packages including:
Data Conversion
Whether you have existing data or it is sourced from a third-party, our consultants can convert the formats into data compatible with your ProgressCRM application, and also offer a cleaning service if requyired.
Coding
Sometimes, a subtle change to the functionality of a solution can make all the difference. Following a consultation with you, our Consultants will produce a recommendation that may include the development of scripted extensions to your solution to introduce the functionality that you require. Once agreed, the scripts are written and tested, and subject to any further training that may be required, rolled out to your users.
Reconfiguration
Whether it is a routine change or part of a major reorganisation of your system, our Consultants can help. An initial consultation is conducted to capture your requirements in detail, and subject to approval the work is scheduled to create the least impact. The work can be carried out on site or remotely via a secure connection depending upon the nature of the work and the availability of a broadband Internet or dial-in connection.
Report Writing
If you require new or customised reports, we can help. Firstly, we will agree with you the information that needs to be included and the layout. If you have samples of working reports that are relevant, these are taken into account too. If you wish to use the extracted information in a third party product such as Microsoft Excel, we can develop queries to facilitate this for you.
Upgrades
Our consultants can assist with software upgrades and application of service packs, patches and training. If you are considering a major upgrade, we can help you to plan the roll out and identify the impact of new features and functionality.
Database Reviews
Just in the same way that cars require regular servicing, databases can benefit too. Our consultants can help by carrying out an audit of your database and provide advice on how to get the most benefit from it as well as assist with tuning and archiving activities.
Surgeries
Arranged for organisations that wish to conduct a general check up of working practices, surgeries are relatively informal on-site meetings hosted by our consultants with managers and staff from your organisation to discuss experiences and best practices. By prior arrangement, we can also arrange for full health checks of your ProgressCRM, additional functionality modules, and HelplinePro.
